FAQ
Q1:Are you a factory or trading company?
A:We are a factory and manufacturer specialized in cooled chiller more than 20 years, we provide wide range of industrial chillers available to suit any cooling need.
Q2:What’s warranty and after-sale service of machine?
A:Thirteen months Warranty for main machinery part like motor and electric;
Life-long maintenance service(Email and calling service in working hours)
Q3: How to install and run the machine?
A: Our technician have installed the machine before shipping.
Q4: How can I do if the machine goes wrong?
A: If confronted with such problems, please contact us asap and do not try fix the machine by yourself or someone else. We will response within 24 hours as quick as we can to solve it for you.
Q5:How about the quality of your product?
· Our products manufactured strictly according to national and international standard.
· We have CE, ISO certification.
· We take a test on every product before shipping.
Q6:Whether the product can be customized?
· We can make products according to customer’s requirements.
Q7:Don’t know which type you need?
A:Please send us your requirement or contact us directly!
Q8:Don’t know how the machine working?
A:Contact us to see the video and get further information!
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