dry granulator machine for fertilizer

roller press granulator machine is the key equipment for compound fertilizer granulation. It uses squeezing principle to form fertilizer particles with diameters of 3.5-10mm in one time. The shape and size of the ball socket on the roller shell can be customized by customer. roller press granulator has higher granulating ratio of over 95%. With no drying technology, materials will be pressed into ball shape to meet the requirements of compound fertilizer production.

Customer service:

In the sale of products, the interests of customers is our first consideration, our pursuit of fine service, from pre-sales advice, enthusiastic service to the sale of products to promote, we all require fine in the fine. Powerful design and development team, occasional visits, strict quality assurance and prompt after-sales service, each link has made careful arrangements to solve a series of customer worries.

Pre-sale:
1. accept customer inquiries, according to customer demand, determine the scale of operation, provide plant construction program;
2. to provide customers with project design, process design, suitable for your purchase of machinery and equipment program, in a timely manner to provide customers with relevant technical documents;
3. according to your special requirements, design products for your training technical operators preliminary design and construction design.

After Sale:
1. the company sent technical personnel to the scene to guide the installation of equipment, commissioning site and train operators
2. 24 hour all weather phone service, holiday service as usual.
3. establish customer files and track, as follows:
Establish customer files, master the place of sale equipment, operation status, return visit time and contact information; assign special after-sales service personnel to the site to instruct customers to install and debug. After the complete set of equipment has been installed, special technical personnel shall be sent to assist the customers on site for free, until the customer is satisfied.
4. the hotline daily information and processing of detailed registration, custody, timely handling customer problems.
5. Inform the customer of the equipment that has been in warranty period and inform the equipment maintenance details on a regular basis.

A. Does GATE  Professional manufacture of roller press granulator?

HENAN GATE HEAVY INDUSTRY MACHINERY TECHNOLOGY CO.,LTD is a leading and professional manufacturer of fertilizer machine and whole fertilizer production line in China. We are expertise in manufacturing high quality equipment for fertilizer production.

B. What do you Provide for your Customers?
We can provide whole line of service, from technical consultancy, CAD drawing design, factory design, equipment production, shipment, and dispatch professional engineers to guide for installation and commissioning service, training your workers and technical stuff. Also, we have sufficient stock of spare parts, we can provide the spare parts at very fast speed and lowest cost.

C. What’s the Production Period of the roller press granulator?
for single fertilizer machine, our production time is 7 days;and for whole fertilizer production line, our production time is no more than 30 days.

D. What’s the Quality Guarantee?Do you also accept the Third-party Inspection?
all of our machine have passed ISO and CE certification, we can guarantee the highest quality and our warranty time is 18 months after shipment date.we also accept the Bureau Veritas or other third-party inspection.

E. How about the  Installation and Training Work?
We will dispatch engineers to help customers for the installation and commissions work of the machines, and provide training service for all of our customers.